Cancellation & Refund Policy.

Inside Out Wellness Hub
14/11-21 Waterloo St, Narrabeen NSW 2106

At Inside Out Wellness Hub, we value your business and ask that you respect our scheduling policies. We appreciate that circumstances may arise where clients need to change or cancel appointments, and we aim to accommodate these situations fairly while protecting the time and resources of our practitioners.

Cancellation Policy

Notice Period:

  • Cancellations with at least 48 hours' notice: Clients who provide at least 48 hours’ notice before their scheduled appointment will not incur any charges and may reschedule or cancel their appointment without penalty.

  • Cancellations within 48 hours of the appointment: Any appointment canceled within 48 hours of the scheduled time will incur a 50% charge of the total appointment cost.

Cancellation Fee:
The cancellation fee covers administrative costs, pre-allocated practitioner time, and the lost opportunity to accommodate other clients.

Exceptions:
In cases of emergencies, illness, or unforeseen circumstances, exceptions to the cancellation policy may be considered. Clients are encouraged to communicate these situations directly with us for review.

Cancellation Process

To cancel your appointment, please notify us as soon as possible via the following:

In your cancellation request, please provide:

  • Your full name

  • Appointment date and time

  • Reason for cancellation

Cancellations will only be considered valid upon receipt of confirmation from Inside Out Wellness Hub.

Refund Policy

Grounds for Refunds:
Refunds may be issued under the following conditions:

  1. If the cancellation is made with at least 48 hours’ notice, the full session fee will be refunded (minus any administrative fees, if applicable).

  2. If the cancellation is made within 48 hours of the appointment, no refund will be provided unless an exception is granted.

  3. If Inside Out Wellness Hub cancels a session for any reason, a full refund will be provided.

Refund Process:

  • Refunds will be processed within 7 business days of the cancellation.

  • Refunds will be issued using the original payment method unless otherwise agreed upon.

  • Administrative fees or non-refundable deposits may be deducted, as applicable.

Rescheduling Policy

Notice Period:
Clients may reschedule their appointments without penalty if the request is made at least 48 hours before the original appointment. The rescheduled appointment must take place within two weeks of the original session date.

Late Rescheduling Requests:
Requests to reschedule within 48 hours of the appointment will be treated under the same terms as a cancellation and may incur a 50% charge unless exceptional circumstances apply.

Exceptions:
In cases of emergencies, illness, or unforeseen circumstances, exceptions to the rescheduling policy may be considered on a case-by-case basis.

Communication and Acknowledgement

Acknowledgement:
Clients are responsible for reviewing and acknowledging the cancellation and refund policy before booking an appointment. By proceeding with a booking, clients agree to the terms outlined in this policy.

Fair and Reasonable:
We believe that the 48-hour notice period provides a fair and reasonable opportunity to fill canceled appointment slots.

Policy Updates

Inside Out Wellness Hub reserves the right to modify or update this Cancellation and Refund Policy at any time without prior notice. It is the client’s responsibility to review the policy periodically. Continued use of our services after any updates constitutes acceptance of the revised policy.

By enforcing this policy, we aim to ensure fairness for both our clients and practitioners while maintaining the highest standard of service. We understand that emergencies and exceptional circumstances may arise and will assess such cases individually.